Put yourself in your customers’ shoes. Ask yourself: If I was our customer, what services would I want that I’m not getting? What could my distributor do to make my life easier? Then, consider what you’ll need to do to meet those needs. In this increasingly competitive environment, it’s all about finding ways to differentiate your business in order to build customer loyalty and continue to grow. Combine this with finding ways to achieve global reach and streamlining your business practices to increase your margins, and you have the keys to survival and growth.
In this paper we’ll explore seven ways distributors can start to differentiate themselves through digital transformation. Each of these ways offers a chance for distributors to rethink the way they do business and adopt new, disruptive technologies and approaches to staying ahead of the competition.